Question 1

Can I get a free sample before ordering?

Accepted Answer

Yes. Every veterinary practice can request one complimentary sample pack per year. It includes a range of sizes plus educational materials, with free shipping and no obligation. Request yours from the Free Sample page.

Question 2

Do you offer volume or bulk pricing?

Accepted Answer

We do. Pricing is tiered — the more you order, the lower the per-unit cost. Volume discounts are shown on each product page, and you can request a custom quote for larger or recurring orders.

Question 3

How do I order for multiple clinics?

Accepted Answer

Register your practice account and you can manage team members, addresses, and orders in one place. For multi-site groups, request a quote and we will tailor pricing and delivery to your needs.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards via secure checkout. Established practices can also pay by purchase order on approved terms.

Question 5

What sizes are available?

Accepted Answer

ClinicareBag comes in five sizes (XS to XL), suitable for pocket pets and kittens through to giant breeds over 50 kg. Our interactive Sizing Guide helps you choose the right size by species and weight.

Question 6

Are the bags crematorium compatible?

Accepted Answer

Yes. ClinicareBag is designed to be crematorium compatible, so the bag can remain with the pet through the aftercare process where your provider permits.

Question 7

What material are the bags made from?

Accepted Answer

They are made from medical-grade, tear-resistant polyethylene engineered for total moisture control, with an opaque, dignified finish.

Question 8

Can families personalise the bag?

Accepted Answer

Yes. The surface allows families to add a drawing or message — a small gesture that many find meaningful as part of saying goodbye.

Question 9

Are ClinicareBags compliant with veterinary guidelines?

Accepted Answer

ClinicareBag is designed to align with NZVA guidance for dignified handling and aftercare. Compliance and safety data are available on each product page and in our resources.

Question 10

How should the bags be stored?

Accepted Answer

Store flat in a cool, dry place out of direct sunlight. Full handling and storage guidance is covered in our Best Practices resource.

Question 11

Where do you ship?

Accepted Answer

We ship across New Zealand and Australia. Shipping is calculated at checkout based on your order and destination.

Question 12

How quickly will my order arrive?

Accepted Answer

Sample packs typically arrive within 2–3 business days. Standard orders are dispatched promptly; estimated delivery is shown at checkout.

Frequently Asked Questions

Ordering & Samples

Product & Sizing

Compliance & Care

Shipping & Delivery